Lanthier & Gilmore Surveying LTD

Ontario Land Surveyors

Purpose of this policy

This privacy policy explains how Lanthier & Gilmore Surveying LTD collects, uses, shares, and protects personal information submitted through this survey request form. This form is intended for prospective clients requesting land surveying services in Ontario.

What we collect

When you submit a survey request, we collect the information you choose to provide. This may include your name, email address, phone number, mailing address, property address or location, preferred method of contact, and details about the survey service you are requesting. You may also provide documents, notes, or other information about the property, ownership, access, timing, or related issues.

Why we collect it

We use this information to review your request, contact you, determine whether we can assist, prepare a quote, schedule work, and provide surveying services if you decide to proceed. We may also use the information for related administrative, billing, record-keeping, legal, and professional obligations. We do not use information submitted through this form for unrelated marketing.

Consent

By submitting this form, you consent to our collection, use, and handling of your information for the purposes described in this policy. You may withdraw your consent, subject to legal, contractual, and professional requirements. If you withdraw consent, we may not be able to continue responding to your inquiry or providing services.

Who may see it

Your information may be reviewed by Lanthier & Gilmore Surveying LTD staff, Ontario Land Surveyors, technicians, administrators, or other personnel who need it to handle your request or provide services. We may also share information with service providers who support our business, such as website hosting, email, document storage, IT support, accounting, or payment processing providers. These providers are expected to handle information only as needed to provide their services to us.

When we may disclose information

We do not sell or rent your personal information. We may disclose information where reasonably necessary to provide surveying services, respond to your request, comply with legal or professional obligations, protect our rights, collect amounts owing, respond to lawful requests, or as otherwise permitted or required by law.

Survey records and property information

Land surveying work may involve property information, title information, plans, measurements, field notes, correspondence, and other records connected to a property. Some of this information may relate to owners, neighbours, purchasers, lenders, lawyers, municipalities, or other parties involved with the property. Surveying records may need to be kept for legal, professional, business, insurance, or regulatory reasons, even if a client later asks us to delete personal information.

How long we keep it

We keep personal information only as long as reasonably necessary for the purposes described in this policy, or as required for legal, professional, business, tax, insurance, record-keeping, or dispute resolution purposes. Information submitted through this form may be kept even if you do not proceed with a survey, where retention is reasonably necessary for our business records.

How we protect it

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or theft. No website, email system, or electronic storage method can be guaranteed to be completely secure.

Accuracy

Please provide accurate and complete information when submitting a request. If your contact information or request details change, please let us know so we can update our records where appropriate.

Your rights

Subject to limited exceptions, you may ask to access the personal information we hold about you, request a correction, withdraw consent, or ask questions about how your information is handled. We may need to verify your identity before responding to a request.

Privacy contact

Privacy questions and requests may be directed to Lanthier & Gilmore Surveying LTD. Mark Gilmore, OLS and owner, is responsible for privacy matters for the firm.

Contact us

To access or correct your information, withdraw consent, or ask a privacy question, please contact us:

• Email: [email protected]
• Phone: 905-835-5477
• Mail: Lanthier & Gilmore Surveying LTD, 173 Clarence St, Port Colborne, ON L3K 3G4

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